Lutron RRD-PRO-SW Radio Ra2 RadioRA RA Dimmer RadioRa3 250W LED 500W ELV 400 MLV. OPEN BOX: New item however it will not be in the original the box.The item shown is the item which will be sent. We have stock on many RRD-PRO dimmers in different colors and we also stock RKD Color Change kits. That is just how UPS works here. If you have any issues with your item please contact me first and I will work quickly to resolve an issues.